Returns / Billing


Returns are not subject to any restocking fees. Eligible items will be refunded 100% if we authorize the return within 30 days of purchase. You MUST contact us for instructions and an authorization number before sending your return. Customer is responsible for all shipping costs. For returns of free shipping orders the customer will get a full refund minus the original shipping cost that was paid by Any items that are returned to our corporate offices will be lost. Holiday items may not be returned after the holiday. Items must be in unopened condition. If faxing the return request be sure to include a list of all the items you'd like to return, or specify that all items are to be returned. Please allow 4 weeks for credit to be issued on a return.



You have 30 days to report orders not arriving, or missing or damaged items, as we cannot file a claim for the shipment after 30 days.


Billing Disputes

Purchases from will appear on your statement as "Castle Park, LLC". As a customer of, you agree to allow Castle Park, LLC (parent company) to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. simply requires that it be the first option in billing disputes. Should receive an invalid chargeback, or a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before has been given a chance to resolve the issue, has the right to collect on the rendered services and any fees associated with those disputes. charges a $25.00 Chargeback Fee per chargeback should a credit card company be used as a first resort in a billing dispute, or if a chargeback is found to be invalid. As a customer of, you agree to these Terms.